OakRocks Policies and Frequently Asked Questions.
I'm sorry-we do not do custom rock cutting. Nor do we offer cutting services for your gemstone materials. However we do have a huge inventory, so if you do not find what you want, feel free to email or call us with your request.
We are online only-We do not have a store front!
Shipping terms: We prefer to ship USPS, but will ship anyway you want if you contact us first.
We are currently offering FREE SHIPPING on all items!
We usually ship within 3 business days, but it is just me and I do occasionally do rock and mineral shows and buying trips, as well as rodeos with my daughter. If your shipment will be delayed more than one week, I will notify you via email.
If you need expedited shipping-please contact us via telephone 602-571-9287 for price and availability.
International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
We offer First Class International because it is the least expensive, but please understand that First Class can take 4-6 weeks to receive and usually has no tracking (sometimes longer for the UK and if it gets held up in your customs!). Priority is quicker and will track to most countries, but it is much more expensive.
DO TO INCREASED FRAUD in International orders-International shipments will ONLY go to the billing address of the credit card and will be sent out ONLY after verification with the cardholder! Also we are not currently shipping to Indonesia, Singapore or Nigeria-but if you are a legitimate buyer please fell free to contact us. If we can verify you, we may be able to make arrangements to sell to you.
Payment terms: We take PayPal or credit card-(Visa/MasterCard, American Express, Discover), and Amazon Pay.
Sales Tax: By law we are required to collect sales tax for items shipped to addresses in Arizona.
Return Policy: We will accept returns for a refund of the full purchase price, if the item is returned to us in good condition within 30 days of purchase. We do not refund shipping charges unless we made an error with your order.
Please notify us via phone or email if you are returning an item, so we can watch for it.
We ask for your phone number in case we need to contact you in case of a problem, and your email to send you an order confirmation and updates on the fulfillment of your order.
If you join our newsletter we may occasionally send you relevant rock and mineral information, special promotions or show updates. These newsletters are rare and usually simple and straightforward-no ads, no spam.
Wholesale: Yes-we do sell some items wholesale! FIRST you must register for on our website (click the link above on the right!). Then you must send us a copy of your Sales Tax License (if you are in a state with no sales tax or an international company you may use you business license or proof of a business). You can scan it or simply snap a picture of it on your smartphone or camera and email it to [email protected].
We will add you to the wholesale group and when you are signed in you will automatically see prices reflecting wholesale discounts (discounts will vary depending on the item, some items may not be available for a wholesale discount).
Please note: Items are One of A Kind, due to the natural stone material there may be some natural cracks or inclusions. Close up pictures may actually enhance them. They will be listed in description too. You will always receive the item pictured, unless otherwise stated! Any questions??-please contact us at [email protected].