OakRocks Policies and Frequently Asked Questions.
I'm sorry-we do not do custom rock cutting. Nor do we offer cutting services for your gemstone materials. However we do have a huge inventory, so if you do not find what you want, feel free to email or call us with your request.
We are online only-We do not have a store front!
Shipping terms: We prefer to ship USPS, but will ship anyway you want if you contact us first to make arrangements.
We are currently offering FREE SHIPPING (First Class under 1 lb. and Priority over 1 lb.) on all domestic orders over $20.00!
We usually ship within 3 business days, but it is just me and I do occasionally do rock and mineral shows and buying trips, as well as rodeos with my daughter. Also in January/February we are at the Tucson Gem Show and shipping may be delayed up to a month!
If your shipment will be delayed more than one week, I will notify you via email.
If you need expedited shipping-please contact us via telephone 602-571-9287 for price and availability.
International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
We offer First Class International because it is the least expensive, but please understand that First Class can take 4-6 weeks to receive and usually has no tracking (sometimes longer for the UK and if it gets held up in your customs!). Priority is quicker and will track to most countries, but it is much more expensive.
DO TO INCREASED FRAUD in International orders-International shipments will ONLY go to the billing address of the credit card and will be sent out ONLY after verification with the cardholder! Also we are not currently shipping to Indonesia, Singapore or Nigeria-but if you are a legitimate buyer please fell free to contact us. If we can verify you, we may be able to make arrangements to sell to you.
Payment terms: We take PayPal or credit card-(Visa/MasterCard, American Express, Discover), and Amazon Pay.
Sales Tax: By law we are required to collect sales tax for items shipped to addresses in Arizona.
Return Policy: We will accept returns for a refund of the full purchase price, if the item is returned to us in good condition within 30 days of purchase. We do not refund shipping charges unless we made an error with your order.
Please notify us via phone or email if you are returning an item, so we can watch for it.
We ask for your phone number in case we need to contact you in case of a problem, and your email to send you an order confirmation and updates on the fulfillment of your order. Your information will be kept on file for future bookkeeping purposes, resolution of problems, reorders, etc., but we do not keep your credit card number on file.
If you join our newsletter we may occasionally send you relevant rock and mineral information, special promotions or show updates. These newsletters are rare and usually simple and straightforward-no ads, no spam. You may revoke your subscription at any time.
Wholesale: Yes-we do sell some items wholesale! However NOT on the website. You will need to contact us directly 602-571-9287 to find out what items we can give you a discount on.
Please note: Items are One of A Kind, due to the natural stone material there may be some natural cracks or inclusions. Close up pictures may actually enhance them. Major flaws will be listed in the description too. You will always receive the item pictured, unless otherwise stated! Any questions??-please contact us at firstname.lastname@example.org.